Terms of Service

Last updated: September 26, 2026
Effective Date: September 26, 2026

Welcome to LingoMate：AI English Tutor, provided by FUNCONNECT PTE.LTD. , a company incorporated in Singapore (“we”, “us”, or “our”).

These Terms of Service (referred to as the “Terms”) constitute a binding legal agreement between you (“user,” “you,” “your”) and us (including our successors and assigns). These Terms govern your access to and use of LingoMate, including the LingoMate mobile application, official website, in-app features and related services (collectively, the “Service”). The Terms establish the terms and conditions governing your access to and use of the Services. We strongly advise you to carefully read and fully understand these Terms and their conditions.

1. Your Agreement to these Terms of Service

By accessing or using the Services, you acknowledge that you have read, understood, and agreed to be bound by the Terms. If you do not agree to the Terms, please refrain from accessing or using any of the Services. Your access to and use of the Services are also subject to our Privacy Policy as well as any additional guidelines or rules that may be made available to you from time to time. The Terms of these documents will be posted through our Services or otherwise notified to you, and they are incorporated herein by reference. By accessing or using the Services, you represent that you have the full legal capacity and competence to enter into a binding agreement with us.

Arbitration Notice: These terms contain an arbitration clause and a waiver of rights to bring a class action against us. Except for certain types of disputes mentioned in that arbitration clause, you agree that disputes between us will be resolved by mandatory binding arbitration, and you waive any right to participate in a class-action lawsuit or class-wide arbitration.

If you have any questions or comments regarding these Terms, please contact us at lingomate@funconnectsg.com. We will be happy to answer your questions.

1. Age and Eligibility

You must be at least 14 years old, or the higher minimum age required by the law where you live, to register for or use the Service. If you are below the applicable minimum age, do not use the Service.

If you are at least 14 but under 18, or if you have not reached the age of majority where you live, you may use the Service only with the knowledge, consent, and ongoing supervision of a parent or legal guardian. We may require you or your parent or legal guardian to complete age, guardianship, or consent verification when required by applicable law, platform policy, or risk-control needs. If verification is not completed, we may suspend or limit the relevant account features.

1. Content

3.1 Service Description

You may submit prompts, texts, or other content or materials (“input”) to the services and the services generate corresponding content as a response (“output”). Both input and output are collectively referred to as “content”.

You represent and warrant that you own or have the necessary license, authorization or clearance to submit your input to the services.You are solely responsible for content and we do not claim ownership of it. Due to technical limitations, we cannot guarantee that the content of other customers will be entirely different from yours, and it is possible that there may be similarities in the output.

We may use content to provide, maintain, develop, and improve the services, comply with applicable law, enforce our terms and policies, and keep the services safe.

• Given the uncertainty and probabilistic nature of machine learning, we cannot guarantee the accuracy of output. Additionally, our output may not be able to exhaustively satisfy your desire. Therefore, please note the following when using the services:
• Do not regard the output as the sole source of fact or absolutely factual information. You need to assess the accuracy of the content.
• The output should not be a substitute for professional advice in fields such as medical, legal, financial, and educational.
• You must not use any output relating to a person for any purpose that could have a legal or material impact on that person, such as making credit, educational, employment, housing, insurance, legal, medical, or other important decisions about them.
• The output does not represent the views of LingoMate. If the output mentions any third-party products or services, it does not imply that the third party endorses the content or is affiliated with LingoMate.

While we performs regular backups of Content, it does not guarantee that there will be no loss or corruption of data. Corrupt or invalid backup points may arise due to various factors, including but not limited to content that is already corrupted before the backup process begins or that changes during the backup operation.We will provide support and endeavor to troubleshoot any known or discovered issues that may impact the backups of content. However, you acknowledge that we has no liability related to the integrity of the content or the failure to successfully restore the content to a usable state.You agree to maintain a complete and accurate copy of any content in a location that is independent of the service.

3.2 Third-Party AI Service Providers

rvices of trusted third-party artificial intelligence service providers (hereinafter referred to as “AI service providers”). When you use the above functions, your text prompts and related input may be securely transmitted to the corresponding AI service provider for real-time or near real-time processing.To support AI dialogue and interaction, this service may integrate with or invoke the services of trusted third-party artificial intelligence service providers (hereinafter referred to as “AI service providers”). When you use the above functions, your text prompts and related input may be securely transmitted to the corresponding AI service provider for real-time or near real-time processing.

The AI Providers we currently or may in the future integrate with include: ElevenLabs Inc. (ElevenLabs), OpenAI, L.L.C. (GPT), Google LLC (Gemini), Anthropic, PBC (Claude), and BytePlus Pte. Ltd. (Dola-Seed series).

The specific integrations may change based on product functionality, region, model availability, and technical configuration.

Third-party AI services are provided by the relevant provider and are subject to its applicable terms, policies, and technical limitations. Except for the limited right to use the Service as expressly provided in these Terms, these Terms do not grant you any ownership or intellectual property rights in any third-party model, interface, system, underlying technology, or service. Related personal-data processing, use, sharing, and retention practices are described in the Privacy Policy.

1. Changes to these Terms

In order to improve your user experience or enhance product safety performance, we may modify LingoMate and the Services from time to time. We reserve the right to change the Terms as necessary in accordance with applicable laws and regulations. If we make changes to it, we will notice through our notifications, in-app announcements or other means to provide you with the opportunity to review the changes. We will also update the “Last Updated” at the top of these terms to reflect the effective date of such terms. So please come back and review these terms regularly.

By continuing to access or use the Services after the revised Terms become effective, you agree to be bound by them. If you do not agree to the revised Terms, you must cease accessing or using the Services.

1. Your Use of the Services

Please note that not all Services or features may be available in your jurisdiction. Different versions of the Services may offer different features.

To use the Services, you are responsible for your own device and any associated charges (e.g., internet connection and data charges). If you are unsure about these charges, please consult with your service provider.

We may periodically update or modify the Services, and you may be required to manually update the Services. Please be aware that if you choose to opt out of automatic updates or reject making such updates, the Services may not function properly or may not be fully available to you.

The Services are owned and operated by us, and we retain all rights to the Services that are not expressly granted to you in these Terms.

1. Usage policies

In using the services, you must comply with all applicable laws as well as our documentation, guidelines, or policies we make available to you. For example, you will not:

(1) Use the services for any illegal or improper purposes or activities that violate applicable laws and regulations, harm the legitimate rights or interests of us or anyone, including:

• For purposes that may have a harmful impact on physical or spiritual health or that violate ethical principles.
• For promoting or engaging in any illegal activity, including terrorism, the exploitation or harm of children and the development or distribution of illegal substances, goods, or services.
• For engaging in activities that infringe upon intellectual property rights, unfair competitive practices like violations of trade secrets and business ethics.
• For fraudulent, deceptive, or misleading activities.
• To spam, bully, harass, defame, sexualize children, or promote violence, hatred or the suffering of others.
• For compromising the privacy of others.
• For any other uses prohibited or restricted by applicable laws and regulations, or that may harm legitimate interests of us or any other.

(2) Engage in the following activities that endanger network security, operational security or create risks of the services:

• Engaging in activities that endanger network security, such as unauthorized access to networks, interference with normal network functions, or theft of network data.
• Providing programs or tools specifically designed for engaging in activities that endanger network security, such as network intrusion, interference with normal network functions and protective measures, or theft of network data.
• Helping endanger network security with technical support, advertising promotion, payment settlement, or other assistance.
• Reverse engineering, decompiling, disassembling, translating, or otherwise attempting to discover the source code, models, algorithms, or underlying components of this services’ system.
• For developing, serving, or creating applications, products, services, or models that have potential competitive possibilities with the services without authorization.
• Copying, transferring, renting, lending, selling, or providing sub-licensing or re-licensing of the services in whole or in part without authorization.
• Other activities that endanger network security, the operational security or create risks of the services.

(3) Maliciously harm or circumvent our safeguard for information and risk prevention of the services in the following ways:

• Using variants, random characters, homophones, or other means to evade safety detection and input or generate illegal statements.
• Launching malicious attacks, disseminating computer virus or inducing the services.
• Other behaviors that maliciously harm our management for information security and risk prevention of the services.

(4) Use the services to:

• Use subliminal, manipulative, or deceptive techniques that distort a person’s behavior so that they are unable to make informed decisions in a way that is likely to cause harm.
• Exploit any vulnerabilities related to age, disability, or socio-economic circumstances to distort and harm.
• Evaluate or classify individuals based on their social behavior or personal traits leading to detrimental or unfavorable treatment.
• Assess or predict the risk of an individual committing a criminal offense based solely on their personal traits or on profiling.
• Infer an individual’s emotions in the workplace and educational settings, except when necessary for medical or safety reasons.
• Conduct real-time remote biometric identification in public spaces for law enforcement purposes.
• Create or expand facial recognition databases without consent.
• Send us any personal information of children under 14 or the applicable age of digital consent or allow minors to use the services without consent from their parent or guardian.
• Use any method to extract data from the services other than as permitted through the APIs; or buy, sell, or transfer API keys from, to or with a third party.

If you use the services to process personal data, you are required to provide legally adequate privacy notices and obtain all necessary consents for the processing of personal data by the services, and process personal data in compliance with all applicable laws.

You commit to not utilizing the services for the creation, reception, maintenance, transmission, or any other processing of information that encompasses or qualifies as “Protected Health Information” as delineated by the HIPAA Privacy Rule.

You acknowledge and agree that in the event of your violation of this agreement or applicable laws and regulations, we have the right to independently determine, including making a comprehensive judgment based on your personal information, behavioral data, and other interactive relationships. Without prior notice, we may take measures against you, including but not limited to warning, asking for rectification, restricting account functions, suspending use, freezing and confiscating the recharged amount, closing accounts, prohibiting re-registration, and deleting content. We have the right to announce the results of such actions and may decide whether to restore the use based on the actual circumstances.

User feedback about inappropriate or potentially harmful content is an essential part of our app’s functionality, ensuring compliance with policies regarding AI-generated content. Our app provides in-app reporting and flagging features that allow users to report or flag offensive content directly, without needing to exit the app. These reports are used to inform content filtering and moderation processes, helping us enhance the system’s accuracy, stability, and reliability while adhering to relevant standards and ethical guidelines.

If you believe your content or account has been flagged in error, you may contact us at lingomate@funconnectsg.com to request a review. These guidelines are subject to regular updates to address emerging risks and evolving behaviors. LingoMate reserves the right to take action against any behavior that violates these rules, applicable laws, or harms the community.

1. Your Account

7.1 Account Usage

You can access or use our services directly without logging in. However, some features may require you to log in before you can use them.

Your account is for your personal use only, and you are prohibited from giving, lending, transferring or otherwise allowing any other person to access or use your account. Your user identifiers (such as user lD) assioned by the Platform in our services remain our proper hand we have the right to disable, recycle and reuse these identifiers once you or we terminate or deactivate your account for any reason.

You agree that you are solely responsible (to us and to others) for the activity that occurs under your account.

7.2 Account Security

You are responsible for ensuring the security of your account. If you believe your account has been compromised, you can notify us at lingomate@funconnectsg.com. We will provide assistance with your account security, but we cannot guarantee that we will be able to recover your account. In such cases, we may suspend or terminate your account, or take other measures we deem appropriate to assist you.

7.3 Account Closure

You have the right to terminate the service at any time by deleting or canceling your account. Once your account is cancelled, your account information, data, etc. will be permanently deleted. Even if you register again using the same entity, these items will not be restored. Therefore, please make your decision with caution. Upon account termination, we will delete your personal data, except where retention is required to comply with legal or contractual obligations (such as transaction records, tax information, or data relevant to disputes). Such data will be retained only for the minimum period required by applicable law and will be handled in accordance with our Privacy Policy.

For specific needs, please contact us via email at lingomate@funconnectsg.com.

7.4 Account Suspension, Termination, and Data Handling

If we have reasonable grounds to believe that there is a violation of these Terms, illegal content, termination of service, or other necessary grounds, we may restrict functionality, suspend an account, remove content, refuse to provide service, or terminate the account. Unless an urgent security emergency, legal injunction, anti-fraud, tort, or regulatory requirement prevents us from fulfilling our notification obligation, we will provide notification or appeal channels to the extent reasonably practicable.

After account termination, your right to access the Service will end. Provisions that by their nature should survive, including those relating to intellectual property, Content licenses, AI training limits, fee settlement, disclaimers, liability limits, indemnification, disputes, data retention, and legal compliance, will continue to apply after termination.

Account, Content, and personal-data deletion, retention, and anonymization are governed by the Privacy Policy. We may retain limited information for the period necessary for legal obligations, dispute handling, security audits, anti-fraud, minor protection, accounting records, or backup deletion cycles.

1. Trade

You agree to pay all fees charged to your account based on the prices and terms listed on the pricing page, or as otherwise specified in an Order Form. We retain the right to adjust prices at any time prior to accepting an order. Once an order has been accepted, we may still revise the quoted prices if any events beyond our control occur that affect delivery. These events include, but are not limited to, government actions, changes in customs duties, increased shipping charges, higher foreign exchange costs, or any other unforeseen circumstances. Any price changes made for legal reasons on the pricing page will take effect immediately. We reserve the right to correct any pricing errors or mistakes, even after an invoice has been issued or payment has been received.
The App offers In-App Purchases that are subject to the terms and conditions of the platform through which the App is accessed, as well as these Terms. You must have a valid payment method on file with the platform in order to make any In-App Purchases.

1. Intellectual Property, Content Licenses, and Commercial Rights

9.1 Platform Intellectual Property

Except for User Inputs and the rights expressly granted to you under these Terms, the Service, software, interfaces, models, algorithms, system architecture, databases, APIs, SDKs, trademarks, logos, documentation, visual design, workflows, model weights, training methods, and related intellectual property are owned by LingoMate or its licensors. Without our prior written permission, you may not copy, modify, distribute, sell, rent, reverse engineer, decompile, bypass technical measures protecting, or otherwise exploit any platform intellectual property.

9.2 Ownership of User Inputs

You retain the rights you lawfully hold in the original User Inputs you upload or submit. You represent and warrant that you have all rights, consents, and permissions necessary to use, upload, submit, process, and authorize us to process those User Inputs, and that your User Inputs do not infringe or misappropriate any third-party copyright, trademark, trade secret, likeness right, publicity right, privacy right, biometric-information right, or other lawful interest.

9.3 Content License Needed to Operate the Service

To provide, maintain, protect, troubleshoot, improve, and operate the Service, you grant LingoMate and its necessary service providers a worldwide, non-exclusive, royalty-free license, sublicensable only as needed, to host, copy, cache, transmit, reformat, process, analyze, render, store, display, review, and return your User Inputs and Outputs. This license is limited to what is necessary to provide the Service, perform these Terms, maintain safety and security, complete features you request, comply with legal obligations, and protect legitimate rights and interests.

After you delete Content or close your account, we will delete or anonymize relevant Content within the retention periods described in the Privacy Policy, unless retention is reasonably necessary for legal compliance, dispute handling, security audits, backup deletion cycles, anti-fraud purposes, publicly posted Content, or remix or collaboration features that you enabled.

9.4 Copyright Complaints

LingoMate respects intellectual property rights. If you believe that content displayed, generated, posted, linked, or distributed through the Service infringes a copyright owned by you or by a person you are authorized to represent, you may submit a copyright complaint notice to lingomate@funconnectsg.com. Please include “Copyright Complaint” in the email subject line.

To help us review your request, the notice should include as much of the following information as possible:

• The name, email address, and other necessary contact information of the rights holder or authorized agent;
• A physical or electronic signature of the rights holder or authorized agent;
• A clear description of the copyrighted work or other protected material that you claim has been infringed; if a notice covers multiple works, a representative list may be provided;
• Information reasonably sufficient for us to locate the allegedly infringing content, such as a URL, user ID, work ID, file ID, timestamp, page path, or other identifying details;
• A statement that you have a good-faith belief that the disputed use is not authorized by the rights holder, its agent, or the law; and
• A statement that the information in your notice is accurate and that you are the rights holder or are authorized to act on behalf of the rights holder. Where required by applicable law, this statement should be made under penalty of perjury.

After receiving a reasonably complete copyright complaint, we may remove content, disable access, restrict distribution, request additional information, notify the relevant user, retain processing records, or take other appropriate action to the extent permitted by law. We may also forward the necessary contents of the complaint to the user who posted or generated the disputed content so that the user can understand the complaint and respond lawfully.

If your content is removed or disabled and you believe the action resulted from mistake, misidentification, authorization, fair use, or another lawful basis, you may submit a counter-notice to lingomate@funconnectsg.com. A counter-notice should include your identity and contact information, the location of the removed or disabled content, an explanation of why you believe the action was incorrect, your signature, and any other statements required by applicable law, including, where necessary, a statement that you will accept service of legal process from the complainant or its agent.

To the extent permitted by applicable law, we may restrict, suspend, or terminate accounts that repeatedly or seriously infringe intellectual property rights. You must not submit false, malicious, misleading, or abusive complaints, notices, or counter-notices. The person submitting a false or abusive notice is responsible for any resulting liability.

1. Third-Party Software, Content and Services

Our Services may incorporate, interact with, or rely upon content, products, tools, or services provided by third parties (“Third-Party Services”). This includes, but is not limited to, plug-ins, APIs, external platforms, authentication providers, or links to external websites or content.

We do not control, endorse, or assume responsibility for any Third-Party Services. We make no representations or warranties regarding the availability, functionality, accuracy, security, legality, or any other aspect of such Third-Party Services. Use of or access to any Third-Party Services is at your sole discretion and risk.

To the fullest extent permitted by applicable law, we shall not be liable for any loss or damage arising from your use of or reliance on Third-Party Services, including but not limited to any failure, data breach, inaccuracy, or third-party misconduct.

You are solely responsible for reviewing and complying with any applicable terms, conditions, privacy policies, or other agreements governing your use of Third-Party Services. Your interaction with such services may also be subject to additional fees, terms, or restrictions imposed by those third parties.

1. Termination and Breach of Contract

We may suspend or terminate your access to and use of the Services, in whole or in part, at any time and for any reason. We have the right to decide whether your behavior complies with the Terms. If you are deemed to have violated relevant laws and regulations or fail to comply with the Terms or related rules (including but not limited to LingoMate Privacy Policy), or if activities occur on your account which, in our sole discretion, would or might cause damage to or impair the Services or infringe or violate any third party rights, or violate any applicable laws or regulations, based on the severity of your violation, we may delete the content in violation, to limit, to suspend or to terminate your use of LingoMate and the Services without prior notice, and to take other measures that we consider appropriate.

Once it is terminated, we may continue to retain or delete the information generated during your use of LingoMate and the Services according to the requirements of applicable laws and regulations. You agree that, to the fullest extent permitted by applicable law, we shall not be liable to you for such deletion.

1. Disclaimer

To the fullest extent permitted by applicable law, the Service, models, software, Content, Outputs, and third-party integrations are provided “as is” and “as available”. And neither LingoMate nor any of its licensors or affiliates, providers or distributors, make, and LingoMate hereby disclaims on behalf of itself and such persons, any representations or warranties, whether express, implied, or statutory, regarding LingoMate, any other software or services, or any media or other content submitted, uploaded, stored, transmitted or displayed by or through the services, including any representation, warranty or undertaking:

• That the services or software will be uninterrupted, secure, or error-free or free from viruses or other harmful components;
• Arising out of any course of dealing or usage of trade;
• That user data will not be subject to loss or damage;
• Of non-infringement;
• That the services or software will be secure or compatible with your or your end users’ networks, systems, applications, hardware, or devices; or
• That the services will be of merchantable or satisfactory quality or fit for any particular purpose. For the avoidance of doubt, the services are not designed or intended for high risk activities.

1. Limitation and Liabilities

To the extent not prohibited by applicable law, in no event shall we, our affiliates, senior management, directors, employees, or agents be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, business interruption, or any other intangible damages or losses, arising out of the following reasons, regardless of the theory of liability (contract, tort, or otherwise), and even if we have been advised of the possibility of such damages:

• your use or inability to use the services;
• the unauthorized access to or alteration of your transmissions or data;
• the deletion of, corruption of, or failure to use your transmissions or data on or through the services;
• statements or conduct of any third party on the service; and
• any other matter relating to the services.

Some jurisdictions do not allow the exclusion or limitation of liability for personal injury, or of incidental or consequential damages, so this limitation may not apply to you. At the same time, the maximum aggregate liability of us and our affiliates under this agreement, the software, and the service shall not exceed the amount actually paid by you to us in the last one month preceding the date of liability. These exclusions and limitations apply to the maximum extent permitted by law, regardless of whether a party was advised of the possibility of such losses or if any remedy in this agreement fails its essential purpose.

Please note that we only provide technical support tools, and we are not liable for any direct or indirect loss of profits, business losses, loss of goodwill or reputation, business interruption, or loss of business opportunities arising from your use of our services.

1. Indemnity

You shall independently bear all liabilities arising out of your violation of these terms or other activities causing damage relating to your use of the services and content from any claims or demands asserted by third parties. If we suffer any losses as a result, you shall indemnify and hold harmless us and our personnel from and against any costs, losses, liabilities, and expenses (including but not limited to litigation costs, arbitration fees, attorney fees, notary fees, announcement fees, appraisal fees, travel expenses, investigation and evidence collection fees, compensation payments, liquidated damages, settlement costs, fines from administrative penalties).

To the extent permitted by law, if any third party brings a claim, complaint, investigation, action, loss, fine, liability, cost, or expense against LingoMate, its affiliates, officers, employees, contractors, licensors, or service providers arising from any of the following, you agree to reasonably defend, indemnify, and hold us harmless:

• Your User Inputs, Outputs, voice models, publicly posted Content, or use of Content;
• Your violation of these Terms, applicable law, third-party rights, or platform rules;
• Your unauthorized use of another person’s voice, likeness, work, trademark, personal data, biometric information, or other protected interest; or
• Your fraud, account farming, malicious automation, security attack, or other misconduct.

We will notify you of the relevant claim where reasonably practicable and may choose to control the defense and settlement ourselves. You may not settle any matter in a way that admits fault by us, increases our obligations, or impairs our rights without our prior written consent.

1. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Singapore, without giving effect to any conflict of law rules or principles.

1. Dispute Resolution

16.1 Your Dispute with Us

You agree to first contact us for any claim, dispute, or controversy (” Dispute “) arising from or in connection with these Terms, including any question regarding the existence, validity, or termination of these Terms. Both parties agree to attempt to resolve such Dispute in good faith.

For any unresolved Dispute, the parties agree that the Dispute shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of SIAC in force at that time. The arbitration shall take place in Singapore, and the arbitration proceedings and all pleadings and written evidence shall be in the English language, and judgment upon the award rendered by the arbitrators may be entered in any court having jurisdiction thereof. You will only be permitted to pursue claims against us on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding.

16.2 Your Dispute with Third Parties

To the fullest extent permitted by law, any dispute between you and third parties (e.g., service provider, copyright owner) relating to your use of the Services shall be resolved directly between you and such third party. We will not be held liable to any extent for any claims, demands, and damages (actual and consequential) of every kind and nature arising out of or in any way related to your dispute with third parties. You hereby irrevocably release us, defend, and hold us harmless against any and all claims and liabilities arising out of or in connection with your disputes with third parties of any nature.

1. Miscellaneous

• Headings: The headings of all terms in these Terms are for reference purposes only, have no actual meaning themselves, and shall not be used as a basis for interpreting the meanings of the Terms.
• Severability: If any term or provision of the Terms is held to be invalid or unenforceable by any judicial or administrative authority for any reason, such determination shall not affect the validity or enforceability of the remaining terms and provisions of the Terms. The remaining provisions of the Terms shall remain in full effect and shall be construed in accordance with their terms.
• Languages: If the Terms are made in English, we may provide the Terms in other languages in the future for your reference. In case of any discrepancy, the English version shall prevail.
• No Waiver: Our failure to enforce any provision of the Terms at any time, or our failure to require performance by you of any provision of the Terms, shall not be construed as a present or future waiver of such provisions, nor shall it affect our right to enforce such provision thereafter. Our express waiver of any provision, condition, or requirement of the Terms shall not constitute a waiver of any future obligation to comply with such provision, condition, or requirement.
• Entire Agreement: The Terms, together with any other terms or policies incorporated herein by reference, constitute the entire agreement between you and us governing your use of the Services and replace all prior agreements and communications between you and us in relation to your use of the Services.

1. Contact Us

If you have any questions or want to learn more about the Services, please contact us at lingomate@funconnectsg.com.

Subscription Agreement

Welcome to LingoMate：AI English Tutor !

Before using this service, please carefully read and fully understand this agreement, especially the clauses that exempt or reduce our liability, exclude or limit your rights, or that are of significant interest to you. These clauses will be highlighted in bold, etc., so please pay close attention.

This Subscription Agreement applies to the scenarios where FUNCONNECT PTE.LTD. and its affiliates (“we” ,“LingoMate”,“the Platform”) provide you with LingoMate memberships, subscriptions, and related value-added features and services (“Paid Services” or “this Service”). This Agreement supplements the Terms of Service and Privacy Policy, and together with the foregoing documents, constitutes a unified whole regarding paid services. In the event of any inconsistency between this Agreement and the foregoing documents, the provisions of this Agreement regarding paid services shall prevail. By checking/clicking to confirm on the page, paying fees, activating, or actually using paid services, you are deemed to have read, understood, and agreed to be bound by this Agreement and all service agreements and rules.

We will revise this agreement according to changes in laws and regulations, regulatory requirements, or operational needs. If significant changes are involved (such as pricing mechanisms, automatic renewal rules, substantial adjustments to core functions or responsibilities), we will notify you in a relatively prominent manner. After the update takes effect, your continued use of this service will be deemed as your full reading and agreement to the updated content; if you do not agree, please stop using the service and unsubscribe before the update takes effect.

Minors under the age of 18, or users who are without or have limited civil capacity due to intellectual or mental health reasons, should read this agreement under the supervision of their legal guardian and may only use or purchase this service after the guardian’s explicit consent; for matters involving payment, the guardian should handle or explicitly consent to the payment. If you do not possess the corresponding civil capacity, please do not activate or use this service; otherwise, you and your guardian will bear the consequences in accordance with the law.

1. Activation and Use of Paid Services

1.1 Payment Mode

We support paid services such as membership subscriptions. Please carefully read this agreement, the rules displayed on the product purchase interface, and the actual descriptions of service rights in related documents before purchasing.

1.2 Activation Process

After you complete the corresponding operations according to the actual product purchase interface and successfully pay the service fee, you can activate paid services such as membership services and obtain the corresponding paid rights.

1.3 Validity Period and Scope of Rights

The validity period and scope of the paid rights you obtain are subject to the descriptions on the product purchase interface and related documents. Please fully understand the relevant descriptions and keep relevant receipts properly before purchasing.

1.4 Marketing and Notifications

We may send you promotional content, user benefits, or special offers related to paid services through your account-linked email address, site announcements, etc. If you do not agree to receive such information, you can follow the instructions provided in the message to close or unsubscribe at any time. We will respect your choice and process your request promptly.

1. Membership Services

2.1 Types of Benefits

We may offer users different tiers of membership packages. The specific membership benefits, applicable scope, and spending limits for each package are subject to the actual service benefits displayed on the product interface and in the benefits description document at the time of your purchase. If a function relies on external resources or third-party services, its actual availability will prevail.

2.2 Benefit Content

After activating your membership service, you can enjoy corresponding membership benefits according to the purchased package during the membership service validity period. Membership services provide more service content than basic services, typically including but not limited to model usage limits, the number of times special services can be used, and other benefits that are updated from time to time to improve the membership experience.

2.3 Continuous Membership Subscription (Auto-Renewal)

We support continuous membership subscription and provide auto-renewal functionality, including but not limited to continuous weekly subscriptions, continuous monthly subscriptions and continuous yearly subscriptions (subject to the information displayed on the page). By activating auto-renewal, you authorize us to automatically deduct the fee and renew the service at the displayed price for each renewal period. This includes authorizing us to automatically deduct the fee for the next calculation period from your own recharge account or the third-party payment account (collectively, the “Payment Account”) linked to the user account that purchased the paid service when the renewal period is about to expire. For some cases where the payment channel determines the deduction period based on the actual situation, the actual deduction time shall prevail. Once the deduction is successful, we will automatically extend the usage period of your corresponding paid service.

Please note the following:

• You have selected auto-renewal By renewing the service, you agree that the payment channel may deduct the service fee for the next billing cycle from your linked payment account without verifying your account password, payment account password, payment password, SMS verification code, or other such information;
• Unless you actively unsubscribe or we actively cancel the automatic renewal service, the automatic renewal service will automatically renew and deduct the fee, without any limit on the number of times;
• If you do not actively unsubscribe from the automatic renewal service, it will be deemed that you agree that we may deduct the fee within a certain period of the corresponding automatic renewal cycle according to the payment channel’s deduction rules (even if your payment account has insufficient funds);
• Once the automatic renewal payment is successfully deducted, we will automatically extend the usage period of the corresponding paid service for you. The extension period will be based on the billing cycle agreed upon when you selected the automatic renewal service. If force majeure (such as network failure) prevents normal deduction before the billing cycle expires, the deduction date will be postponed until the deduction is successful.
• In accordance with legal regulations, we will prominently remind you of the automatic renewal date. Please pay attention to our notifications promptly.

2.4 Changes to Benefits

To improve user experience and services, we may update or optimize membership services, features, pricing plans, subscription plans, upgrade/downgrade plans, and user benefits. This may involve the removal or adjustment of some existing features/benefits. We will explain these changes in a reasonable and transparent manner. For significant changes involving prices, core benefits, or renewal rules, we will notify or remind you in advance in a prominent manner. Your continued use/failure to cancel after the changes take effect constitutes your agreement to the adjustments. If this has a material adverse effect on your purchased and still valid core benefits, we will provide alternative benefits of equal or higher value, provide reasonable compensation for the unfulfilled portion, or provide a cancellation/refund option (subject to the announcement at that time).

2.5 Benefits Validity Period

Please be aware that all membership benefits you obtain through the subscription plan will be distributed weekly, monthly, or yearly during the subscription period (subject to the actual service activation and APP page display). Unused benefits will automatically expire upon the subscription period.

During the validity period of your activated paid service, the user account linked to that service will be your membership account; you must log in to your membership account to use membership benefits.

The validity period of the membership service is subject to the information published on the relevant page. If the validity period expires and you do not renew or purchase other membership services, your membership account will revert to a regular account, and the corresponding membership benefits will terminate. Unless otherwise stated, unused credits or benefits will be cleared upon expiration and will not be carried over, redeemed for cash, or refunded

2.6 Validity Period Inquiry

You can log in to your membership account to check information about your activated paid benefits (such as permissions, validity period, etc.).

2.7 Membership Service Changes

To improve user experience, in certain scenarios, we support members upgrading or changing their existing membership packages. The types of membership packages supported for updates, payment and price difference rules, and the order of membership benefits activation are subject to the information displayed on the membership purchase page, relevant operation guidelines, or documentation at the time of your actual purchase. If price differences, invoice issuance, or automatic renewal price adjustments occur due to upgrades or changes, the specific handling method will be subject to the announcements or operation guidelines on the page at that time.

2.8 Unsubscribe

You have the right to choose whether to unsubscribe from the currently selected automatic renewal service. If you successfully unsubscribe, the automatic renewal service will not be renewed upon expiration, but this will not affect the current valid benefits. Specific unsubscription procedures are subject to the payment client/payment channel.

1. Fees and Payment

3.1 Fee Adjustment Notice

We may reasonably adjust our existing pricing schemes or service items (including but not limited to specific rights, payment models, validity periods, and complimentary benefits) based on market and business development, operational needs, and adjustments to responsibilities. We will notify you in advance through product pages or announcements. Your continued purchase, renewal, clicking “agree,” or use of paid services constitutes your understanding and agreement to be subject to the latest pricing scheme. We will make reasonable efforts to protect your right to know and your right to choose.

3.2 Price Explanation

Unless otherwise specified, the price descriptions on the purchase page and related instructions are for reasonable understanding and interpretation.

Price information may vary due to system delays or display uncertainties; the price on the order settlement page shall prevail. If you find any discrepancies, please contact customer service promptly, and we will verify and correct them.

3.3 Payment Method

Please complete your payment through our designated official payment channels. Choosing unofficial channels may result in payment failure and other losses or risks. If this causes damage to you or any third party, you will be solely responsible for handling the situation and bear the corresponding liability. We assume no responsibility whatsoever, and we reserve the right to suspend some or all of your privileges, freeze your pre-paid balance, temporarily or permanently ban your account, and/or prohibit you from using any paid services at any time.

3.4 Refund and Transfer Policy

This service is a virtual service. Once successfully purchased and activated, the paid service is considered successfully consumed and is non-refundable and non-transferable, except as otherwise provided by laws and regulations. Before purchasing any paid service, please carefully verify the service and rights information, price, usage period, and relevant usage rules of this agreement, and carefully verify your user account information.

1. Suspension and Termination of Paid Services

4.1 Circumstances for Suspension or Termination

We have the right to suspend or terminate the payment services you have purchased under any of the following circumstances:

• You voluntarily apply for suspension or termination, including but not limited to not renewing the service upon expiration or voluntarily canceling your user account;
• You violate laws and regulations, this agreement, or any platform rules, or abuse this service;
• Due to force majeure events or changes in circumstances such as national laws and regulations, administrative orders, or regulatory requirements, we need to suspend or terminate the corresponding payment services;
• Other circumstances for suspension or termination stipulated by laws and regulations or this agreement.

4.2 Consequences of Suspension or Termination

When the aforementioned circumstances lead to the suspension or termination of the payment services, we have no obligation to continue providing the corresponding services to you, nor do we need to assume any other legal obligations related to the service, and the fees you have already paid will not be refunded. If we suffer third-party claims, administrative penalties, or other losses due to your illegal or breach of contract, you shall compensate us for the losses and expenses incurred.

1. Risks and Usage Tips

5.1 Comply with Platform Rules

Please be sure to comply with the Terms of Service, Privacy Policy, and other platform agreements and user behavior guidelines. If your service is restricted or suspended due to your breach of contract, you will be solely responsible for the corresponding consequences.

5.2 Rational Consumption

We advocate on-demand and rational consumption. Please purchase the corresponding paid services according to your actual needs.

5.3 Risk Warning and Limitation of Liability

Although this service is a paid service, due to the inherent limitations of artificial intelligence, the technical limitations and risks are consistent with those of the basic service. Before paying, please be sure to fully read the service description, risk warning, and limitation of liability clauses in the LingoMate Terms of Service. Furthermore, you will be solely responsible for any loss or liability arising from our inability to provide paid services or any errors that occur when providing paid services due to your own or a third party’s reasons. We will not be liable for any such loss or liability, including but not limited to: (1) your account being invalid, lost, or suspended; (2) Losses or liabilities caused by your linked third-party payment institutions, banks, or other accounts, including using unverified accounts or accounts not belonging to you, your payment account being frozen or seized, and unsuccessful deductions or renewals due to the status of your payment account and available funds; (3) financial losses caused by disclosing your password to others; (4) financial losses caused by your personal fault.

5.4 Consumer Notice Regarding Minors

If you are a minor under the age of 14, please do not use this platform’s services or activate any related subscription functions.

If you are 14 years of age or older but under 18 years of age (or under the legal age of majority in your jurisdiction) , you must read this Agreement under the supervision of a legal guardian. Usage of VIP membership services by minors must be expressly authorized by the guardian. Guardians are responsible for educating minors on online safety and must apply for subscription services on their behalf. If a minor activates Auto-Renewal, it shall be deemed that the guardian has consented. The guardian assumes full responsibility for any charges, cancellations, and disputes.

1. Terms and Conditions Changes

This platform reserves the right to change the terms and conditions of this agreement and membership rules as needed for operation. The revised terms will supersede the original terms upon publication, and the platform will notify you of the changes via email, in-app messages, or other means. Your continued use of the service after the terms and conditions have been changed constitutes your acceptance of the new terms and conditions.

1. Governing Law

This Agreement shall be governed by and construed following the laws of Singapore, excluding conflict of law principles.

1. Dispute Resolution

8.1 Disputes Between You and Us

You agree to first contact us in good faith to resolve any claim, dispute, or controversy (“Dispute”) arising from or relating to this Agreement, including its validity or termination.
If unresolved, the Dispute shall be submitted to the Singapore International Arbitration Centre (SIAC) and resolved in accordance with its rules. The arbitration shall be conducted in Singapore in English. The arbitrator’s award shall be binding and enforceable in any jurisdiction. You may only assert claims in an individual capacity, and not as a plaintiff or class member in any class or representative proceeding.

8.2 Disputes with Third Parties

To the fullest extent permitted by law, disputes between you and third parties (e.g., service providers, content owners) shall be resolved independently by you and such parties. We shall not be held liable for any claims, demands, or damages (actual or consequential) arising from disputes between you and any third party. You agree not to bring any claims against LingoMate and to indemnify us against any liability arising from such disputes.